By Jean Meeks Koch, Ph.D.
As we try to navigate through the uncertain times this COVID-19 pandemic has presented to every one of us and our businesses, we probably don’t feel a lot of equilibrium right now. In a crisis, we experience sudden uncertainty, and we may feel a lack of control. By finding the balance between your internal needs and your organizational demands, you can effectively manage your employees, and yourself, through any crisis. Here, I’ll set out an effective crisis communication process and essential tips for managing employees when things are upside down in the outside world. By incorporating these tips, you help to create a calmer and, therefore, more productive workforce and workplace, even at a distance.